At Light Hub, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Policy (7–10 Days)
We have a 7–10 day return policy, which means you have 7–10 days after receiving your item to request a return.
To be eligible for a return:
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Item must be in the same condition you received it
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Unused, unworn, and with original tags
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In original packaging
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Proof of purchase/receipt is required
2. How to Start a Return
To initiate a return, contact us at:
Please note: Returns must be sent to the address we provide after approval. Items sent without prior approval will not be accepted.
3. Damaged or Wrong Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it quickly.
4. Non-Returnable Items
Certain items cannot be returned, including:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable goods (if applicable)
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Personal care or hygiene-related items
5. Exchanges
The fastest way to get the correct product is to return the original item first. Once the return is approved, you can place a new order.
6. Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved, refunds will be processed to your original payment method within 10 business days. Please note that bank processing times may vary.
If more than 15 business days have passed after approval, please contact us at:
7. Contact Us
For any return or refund-related questions, feel free to reach out anytime:
Thank you for shopping with Light Hub.